Long cable runs (exceeding the 100 meter maximum).Problems caused by faulty network cabling are often seen in conjunction with: If the problem is resolved, then the issue is either related to the network hardware between your NVR and cameras (network switches, wireless links, etc), power related (as discussed below), or network cable related.
UNIFI VIDEO CANT RUN DEVICE DISCOVERY TOOL PATCH
The easiest way to quickly rule out wired infrastructure faults is to remove the camera from it’s installed location, and connect it using a short, known-good patch cable to the same switch that the NVR is connected. Even though a camera may initially establish a network connection when first installed, a damaged or unreliable signal path can present problems that don’t become apparent until external factors such as interference, vibration, temperature fluctuations or further wear and tear affect the cabling. Comparing the timestamp of the disconnect with the events and alerts from your UniFi Controller or network hardware may reveal the cause.įor cases where further investigation is required, this article discusses the common causes for camera disconnects.įaulty wired infrastructure may cause unpredictable behavior, including camera disconnects or random reboots. Often camera disconnects can be triggered by changes made to the network, such as disconnecting a cable, restarting a switch, changing configurations, or even a power outage. Most importantly, consider if the camera disconnections warrant troubleshooting in the first place. Identifying whether the behavior affects specific cameras or all of them, whether the disconnects follow a pattern (such as disconnecting during sunset), or simply remain disconnected, will help identify the root cause of the issue. UniFi Video cameras may disconnect from the NVR for a variety of reasons. Inconsistent Camera Authentication or Configuration.This article provides several possibilities to test when facing a camera that will disconnect for no apparent reason.
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